Enquiries, booking terms and written complaints

Contact the host

Guest contact: Ante Tolj.

Apartmani Zona, Josipa bana Jelačića 24, 20250 Orebić, Croatia. Email: anteozona@gmail.com; telephone: +385 98 633 898.

Rates and accommodation

The rate is per entire accommodation unit per night and includes tourist tax, cleaning and all mandatory charges. There are no mandatory surcharges beyond the published rate. Amounts are in euros for the unit and stay period shown in the price list. Guest numbers must fit the selected unit’s capacity. The published minimum stay is 3 nights. Request a quote before booking dates outside the published price list.

From enquiry to confirmed booking

The form sends an enquiry. Submitting it, receiving an automatic acknowledgement or viewing the availability calendar does not in itself confirm a booking. Before you accept an offer, the host confirms the unit, dates, guest numbers, availability and total stay price in writing.

Payment, cancellation and arrival

Before you accept an offer, the host provides payment and any deposit terms, cancellation and refund terms, and check-in and check-out times. Check these in your offer and keep your booking confirmation. This page does not set an additional charge, deposit amount or cancellation penalty.

Right of withdrawal

The statutory 14-day consumer right of withdrawal does not apply to accommodation booked for specific dates or a specific period. Cancellation and refunds follow the accepted offer; your other statutory rights remain unaffected.

Written complaints

You can submit a written complaint at the property, email anteozona@gmail.com or write to Apartmani Zona, Josipa bana Jelačića 24, 20250 Orebić, Croatia. Include details identifying your stay, the complaint and a reply address. We acknowledge receipt without delay and provide a written response within 15 days of receipt, stating whether we accept the complaint as justified. Written complaint records are retained for one year from receipt.